Managing Unpaid Bookings
Handle unpaid and pending bookings when your workspace accepts non-paid reservations — view outstanding balances, send reminders, and mark bookings as paid.
Handling Unpaid & Pending Bookings
Not every workspace requires upfront payment before a session. Some workspaces allow members to book sessions first and pay later — whether in cash at the door, via bank transfer, or at the end of the month. When this setting is enabled, bookings can exist in an unpaid or pending state. Booqd gives you a dedicated view and tools to manage these outstanding payments efficiently.
How Unpaid Bookings Work
Viewing Unpaid Bookings
Booqd provides a dedicated Unpaid Bookings page in your workspace dashboard. This page lists all bookings that have not yet been paid, sorted by date. You can quickly see who owes what, for which session, and how long the payment has been outstanding.
Open your workspace dashboard
Navigate to the workspace where you want to check unpaid bookings.
Go to the Unpaid Bookings page
In the workspace sidebar or menu, find and tap Unpaid Bookings (or Payments > Unpaid). This opens the list of all outstanding bookings.
Review the list
Each entry shows the member name, the session they booked, the date, and the amount owed. Use the search or filter options to find specific bookings.
Sending Payment Reminders
If a member has an outstanding balance, you can send them a payment reminder directly from the unpaid bookings list. The reminder is sent as a push notification and/or email, prompting the member to settle their balance. This saves you the effort of contacting members individually outside the app.
Marking Bookings as Paid
Once you have received payment (in cash, via bank transfer, or any offline method), you should mark the booking as paid in Booqd. This updates your records and removes the booking from the unpaid list.
Find the unpaid booking
On the Unpaid Bookings page, locate the booking you want to update.
Tap the booking or action menu
Open the booking details or tap the action button next to the booking.
Select "Mark as Paid"
Choose the Mark as Paid option. You may be asked to confirm the payment method or add a note.
Confirm
The booking is updated to paid status and removed from the unpaid list. The member may receive a confirmation notification.
Configuring Payment Requirements
You can control whether your workspace allows unpaid bookings or requires payment at the time of booking. This is configured in your Booking Settings.
| Setting | Unpaid Bookings Allowed | Online Payment Required |
|---|---|---|
| Members can book without paying | ||
| Payment collected at the door or offline | ||
| Members must pay online to confirm booking | ||
| Automatic refunds on cancellation | ||
| Manual payment tracking needed |
Yes. Members can see the payment status of their bookings in their own booking history. Unpaid bookings are clearly marked, and they will receive reminder notifications if you send them.
Booqd does not automatically enforce payment collection. It is up to you to follow up with members. You can send reminders through the app, and if needed, adjust your booking settings to require upfront payment in the future.
Currently, the unpaid bookings list is available within the Booqd dashboard. For accounting or record-keeping purposes, you can use the payments overview which provides a summary of all transactions.